Privacy Policy – VELMORA

Last Updated: 15 October 2026

Welcome to VELMORA. We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how VELMORA ("we," "us," or "our") collects, uses, stores, and shares your personal information when you visit our online store, purchase products, or contact us.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website or make a purchase, we may collect the following information:

• Personal Information: Your name, email address, phone number, billing address, and shipping address.

• Order Information: Products purchased, transaction details, order history, and delivery preferences.

• Payment Information: Payment-related details processed securely through Shopify and our payment service providers.

• Device Information: IP address, browser type, device information, and website activity.

• Customer Communications: Information you provide when contacting our customer support team.

We collect information directly from you and, where applicable, automatically through cookies and similar technologies.

2. How We Use Your Information

We may use your personal information to:

• Process and fulfil your orders.

• Arrange shipping and delivery.

• Communicate order confirmations and shipping updates.

• Respond to customer enquiries.

• Process refunds and returns.

• Improve our website, products, and services.

• Detect and prevent fraud or unauthorised transactions.

• Send promotional communications where permitted by law.

• Comply with applicable legal obligations.

3. Dropshipping and Third-Party Suppliers

VELMORA operates using a dropshipping business model.

When you place an order, we may share necessary order informatio