Shipping policy

Shipping & Delivery Policy – VELMORA

Last Updated: 15 October 2026

At VELMORA, we aim to make your shopping experience simple, convenient, and reliable. This Shipping & Delivery Policy explains how we process, ship, and deliver your orders.

By placing an order through our website, you agree to the terms outlined below.

1. Order Processing Time

Orders are processed after payment has been successfully confirmed.

Processing time: 1–3 business days.
Orders are not generally processed on weekends or public holidays.
Processing may take longer during busy periods, promotional events, or supplier delays.

Once your order has been dispatched, you may receive a shipping confirmation email with tracking information where available.

2. Delivery Timeframes

VELMORA works with third-party suppliers and shipping partners to deliver products to customers.

Estimated delivery times depend on your location, supplier, shipping method, and customs processing.

Our indicative delivery estimates are:

New Zealand: 5–15 business days.
Australia: 5–15 business days.
United States, United Kingdom, and other international destinations: 7–20 business days.

These are estimates only, not guaranteed delivery dates. Actual delivery times may vary depending on the product and shipping destination.

Please check the delivery estimate displayed at checkout or provided with your order confirmation where available.

3. Shipping Costs

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, VELMORA may offer free shipping promotions or other delivery offers. Any applicable conditions will be disclosed with the promotion.

We aim to make all shipping costs clear before payment.

4. Order Tracking

Where tracking is available, we will send tracking details to the email address provided at checkout.

Please allow a few business days after dispatch for tracking information to become active.

You can use the tracking link to follow your shipment's progress.

If you have not received tracking information or need help locating your order, contact us at sarajsingh1495@gmail.com.

5. International Shipping

VELMORA operates using a dropshipping business model. Some products may be shipped directly from third-party suppliers or fulfilment centres located outside New Zealand.

As a result:

Products may arrive in separate packages.
Dispatch locations may vary by product.
International orders may require additional customs processing.
Delivery times may vary between products in the same order.

We will provide available shipping information to help you understand the expected delivery timeframe.

6. Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, or other charges depending on the destination country.

Where applicable, these charges and the party responsible for paying them will be disclosed as required by law.

Customers should check their country's import requirements before ordering.

7. Shipping Delays

Although we aim to meet our estimated delivery timeframes, delays may occur due to circumstances beyond our immediate control, including:

Customs inspections.
Courier or postal service disruptions.
Severe weather conditions.
Public holidays and peak shopping periods.
Supplier or fulfilment delays.

If your order is delayed beyond the expected timeframe, please contact us. We will make reasonable efforts to investigate and assist.

Nothing in this policy removes any rights you may have under applicable consumer protection laws.

8. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your delivery address, contact us as soon as possible at sarajsingh1495@gmail.com.

We will attempt to correct the address before dispatch, but changes cannot be guaranteed once an order has been processed or shipped.

If a package cannot be delivered because of incorrect information provided by the customer, we will work with the relevant delivery provider to determine the available options.

9. Lost, Missing, or Damaged Packages

If your package has not arrived within the estimated delivery timeframe, or arrives damaged, please contact us.

Please include:

Your order number.
Your name and contact details.
Your tracking number, if available.
Photos of any visible damage, where applicable.

We will investigate the issue with our supplier or shipping provider and work toward an appropriate resolution.

Where an order is lost, damaged, or not delivered, VELMORA will meet its obligations under applicable consumer protection laws.

10. Multiple Shipments

Some orders may contain products supplied by different fulfilment partners.

If you purchase multiple products, they may be dispatched separately and arrive at different times.

Separate deliveries do not necessarily mean an item is missing. Please check the tracking details for each shipment where available.

11. Delivery Responsibility

VELMORA aims to ensure that orders are delivered as agreed and in accordance with applicable law.

Estimated delivery dates are provided as guidance only unless a specific delivery commitment has been made.

If goods are not delivered, are lost in transit, or do not arrive within an agreed timeframe, please contact us so we can investigate and provide any remedy required by law.